Are you ready for a change, or maybe take your shop to the next level?

Owner Operator Coaching

Are you a new shop owner, or an existing owner operator struggling month to month? Maybe an owner that's recently acquired a previously owned facility? Could even be ready for retirement, or to sell the business and would like to increase the sales, profitability or efficiency and ensure your EBITA value is up to your standards?

Service Advisor Training

Do you have a service advisor that's performing at an inefficient or lower than expected level? Maybe someone that's lost their way? Would you like to ensure proper POS compliance, better efficiency, or that top-level customer service is implemented? Does your ARO, car count, and KPI's need to improve?

Shop Manager Training

Does your store manager really have what it takes? Are they good communicators, masters of bay time and production, inventory control, overhead expenses, and demonstrate an overall proper level of leadership that inspires long term employee retention? Maybe they started off strong but become comfortable in taking shortcuts that result in overall losses?

🚗 Professional Coaching & Consultation for Automotive Repair Facilities

At Elite Shop Ops (ESO), we specialize in empowering automotive repair businesses through expert coaching and consultation services designed to elevate every level of your operation. With over 30 years of hands-on industry experience, we bring unmatched insight into the standards, technologies, and best practices that drive success in today’s competitive market.

Who We Serve

We work directly with:

Shop Owners seeking strategic growth and operational excellence
Shop Managers looking to improve leadership and workflow efficiency
Service Advisors aiming to enhance customer experience and communication
Technicians focused on skill development and productivity

What We Offer

Our services are built around a proven framework of consistent support and tailored guidance:

Weekly Scheduled Video Meetings Interactive sessions that provide ongoing coaching, performance reviews, and actionable strategies.
In-Person Coaching & Operational Assessments On-site visits to evaluate your facility’s workflow, team dynamics, and service processes—followed by customized training and improvement plans.
Training & Development Programs Focused on building technical expertise, customer service excellence, and leadership capabilities across your team.

Benefits of Auto Repair Shop Coaching

Increased Profitability: Optimized pricing strategies, revenue management, and service efficiency lead to higher net profits.
Improved Customer Service: Training staff on communication and service processes improves retention and satisfaction.
Operational Efficiency: Streamlined workflows reduce waste and boost productivity.
Work-Life Balance: Owners gain tools to manage their shop more effectively and free up personal time.
Leadership and Team Development: Coaching helps develop management skills and employee engagement strategies.
Strategic Planning: Owners learn to create actionable growth plans and use data to make informed decisions.

Why Choose Us

✅ Over 30 years of industry experience
✅ Deep knowledge of current standards, technologies, and best practices
✅ Personalized coaching that aligns with your business goals
✅ Proven results in driving growth, efficiency, and team performance
✅ Our members achieve increased ARO (average repair order), Car count, ELR (effective labor rate), Improved KPI's (key performance indicators) and total $ales.
✅ With our highly competitive, affordable, and personally tailored/fully customized packages available, you will realize your shops full potential.

Whether you're looking to streamline operations, boost profitability, or build a stronger team culture, we’re here to help you reach—and exceed—your goals.

About Us

With over 30 years of experience in the automotive repair industry, our team of executive coaches is dedicated to helping shop owners and their teams reach their full potential. We specialize in in-depth, results-driven coaching designed to meet the unique needs of each shop — whether you’re looking to grow, stabilize, or prepare for the next chapter.

Our coaching approach combines structured virtual sessions with scheduled in-person shop visits, giving us a hands-on understanding of your operation. From there, we tailor strategies that align with your specific goals — whether it's increasing sales, improving efficiency, or strengthening your team.

We work directly with:

Owners/Operators who may feel stuck, overwhelmed, or are preparing to sell or retire.
Service Advisors to master key skills in customer communication, professionalism, and long-term retention strategies.
Shop Managers to build strong leadership, streamline operations, and become reliable second-in-commands.
General Service Technicians through on-site coaching to improve workflow, adopt SOPs, and boost shop efficiency.

No matter the size or stage of your shop, our mission is the same: to create sustainable growth, measurable performance improvements, and build a team culture based on accountability and success.

Let’s take your shop from where it is — to where you’ve always wanted it to be!

Fully customizable package pricing available!

Why Settle for Second Best, when you Deserve First Class?

Page updated

Google Sites

Report abuse