At Elite Shop Ops (ESO), we specialize in empowering automotive repair businesses through expert coaching and consultation services designed to elevate every level of your operation. With over 30 years of hands-on industry experience, we bring unmatched insight into the standards, technologies, and practices that drive success in today’s competitive market.
We work directly with:
Shop Owners seeking strategic growth and operational excellence
Shop Managers looking to improve leadership and workflow efficiency
Service Advisors aiming to enhance customer experience and communication
Technicians focused on skill development and productivity
Our services are built around a proven framework of consistent support and tailored guidance:
Weekly Scheduled Video Meetings Interactive sessions that provide ongoing coaching, performance reviews, and actionable strategies.
In-Person Coaching & Operational Assessments On-site visits to evaluate your facility’s workflow, team dynamics, and service processes—followed by customized training and improvement plans.
Training & Development Programs Focused on building technical expertise, customer service excellence, and leadership capabilities across your team.
âś… Over 30 years of industry experience
âś… Deep knowledge of current standards, technologies, and best practices
âś… Personalized coaching that aligns with your business goals
âś… Proven results in driving growth, efficiency, and team performance
âś… Our members achieve increased ARO (average repair order), Car count, ELR (effective labor rate), Improved KPI's (key performance indicators) and total $ales.
âś… With our highly competitive, affordable, and personally tailored/fully customized packages available, you will realize your shops full potential.
Whether you're looking to streamline operations, boost profitability, or build a stronger team culture, we’re here to help you reach—and exceed—your goals.