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Testimonials
Testimonials
John from JJ’s Automotive
“Before working with Elite Shop Ops, I was stuck in the shop seven days a week, constantly firefighting instead of leading. Our sales were decent, but profits just weren’t where they should’ve been. The ESO team came in, analyzed every part of our process from labor rates to workflow and staffing, really helped us rebuild the business from the ground up. Within six months, our average repair order increased by 28%, and our car count jumped without sacrificing quality. For the first time in ten years, I actually took a week off without the shop falling apart. Now, with ESO’s guidance, we’re finalizing plans to open our second location. I can honestly say they didn’t just help my business; they gave me my life back.”
Samantha - Garrison Auto & Body LLC.
“Garrison Auto & Body had always done fine, but we hit a plateau, revenue wasn’t growing, and our team was burning out. After joining Elite Shop Ops, everything changed. They helped me implement better estimating procedures, customer communication systems, and proper scheduling. Within the first month (and several months thereafter), our car count grew, CSI scores improved dramatically, and we closed the year out with our highest sales ever. They even offer in shop (hands on) coaching and training! ESO didn’t just offer great coaching, they became an extension of our team. I’ve since become a full member because the value they continue to bring goes far beyond numbers; it’s about culture, leadership, and long-term success!”
Juan A. - Hartman’s Tire and Auto Service
“When I started with ESO, we were doing okay… Good customer base, steady workflow, but I couldn’t figure out why I wasn’t actually making any money. I was basically working to stay open. The Elite Shop Ops team uncovered gaps I never saw. Underpriced labor, inefficient scheduling, and weak margin control. They walked me through everything step-by-step, and within months I was finally turning real profits. Last year was our best year ever. We had a 35% increase in net profit and now I’m putting money aside to reinvest in expanding our tire department. I owe a lot to ESO for showing me how to turn ‘busy’ into ‘profitable.’”
Mark & Renee from Hometown Autoworks
“My wife and I started Hometown Autoworks with a dream and a ton of ambition, but after a few years, we hit a wall. Growth had stalled, and managing the business as a husband-and-wife team was taking its toll. We tried working with other automotive coaching companies but quickly realized they were more interested in their financial end of it than ours. ESO stepped in and helped us build structure and accountability. They worked with our service advisors to improve closing sales, overcoming objections, and really gave them the tools and knowledge they needed to grow. They helped us set clear financial goals and taught us how to delegate effectively. Now our shop runs smoother than ever. Sales are up 42%, and our gross profit margins are finally right where they should be. Now we get to enjoy time with our family again. ESO didn’t just help our business, they helped us rediscover balance and confidence as owners. The best part is, the ESO values align perfectly with ours. The personally customized pricing packages offered exactly what we needed rather than only what their company offered. Not only did we pay less with ESO, but we received more value and long-term growth. Don’t be fooled by the competitions fancy sales pitch.”
Ryan from Keystone Customs and Tire & Lube Centers
“As someone running multiple locations, I thought I had everything under control, until things started slipping. Employee turnover was rising, profits were shrinking, and I was stretched thin. After working with Elite, we were able to streamline our management systems, improved technician productivity, and built an overall leadership structure across all locations. Within a year, not only did we stabilize, but we grew. Each of our stores now runs like a well-oiled machine, and I’ve been able to focus on expanding the brand instead of constantly putting out fires. I’ve stayed with ESO because their insight keeps paying dividends - they’re not a one-time fix, they’re a long-term growth partner. All I can say is to trust and follow the process because it works. The results speak for themselves.”
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